This Privacy Policy explains how MYOMO, Inc. uses and protects information collected through the MYOMO website. MYOMO is committed to protecting your privacy. If we ask you to provide information by which you can be identified, it will be used in accordance with this Privacy Policy. By using the MYOMO website, you agree to the terms of this Privacy Policy. MYOMO may update this Privacy Policy from time to time, so please check back periodically for changes.
What is Personal Information?
Personal Information is any information that relates to an identified or identifiable individual. Generally, Personal Information means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.
What personal information we might collect, if you authorize us to do so:
MYOMO collects information that you manually provide when you use this website. For example, we collect information you provide if you choose to complete a questionnaire, contact us with questions using a form on this website, or otherwise interact with this website. Some of the information you choose to provide may be Personal Information, including but not limited to:
Information Automatically Collected
MYOMO collects information that is sent to us automatically by your web browser or mobile device. This information may include:
The information we receive may depend on your browser or device settings.
Information Collected by Cookies and Other Technologies
A cookie is a small piece of text sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.
We use “cookies” and other technologies to collect information and support certain features of this website. For example, we may use these technologies to:
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to Personal Information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this website, you may be unable to use all of the functionality of this website if your browser rejects our cookies.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Functionality Cookies
Tracking and Performance Cookies
Information Collected by Third-Party Cookies
In addition to the cookies MYOMO delivers to your computer or mobile device through this website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our website and Meta Pixels to measure performance on the site.
To learn more about Google Analytics, click here. We may also use other similar third parties to track website performance.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this website or on other websites.
You have choices about the collection of information by third parties on our website.
Your rights.
You have the right to:
Right to object
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you that takes place based on our legitimate interest. This also applies to profiling based on these provisions. We will then no longer process the personal data, unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Where personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. When you object to processing for direct marketing purposes, the personal data will no longer be processed for such purposes.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism is device and browser specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need take the steps outlined above from each device and browser.
How We Use Your Information
We may use the information we collect through this website to provide you with access to the website. Additionally, we may keep and use your information to:
How We Share Your Information
MYOMO will not share Personal Information about you collected from this website with an unrelated third-party except as provided in this Policy. We may share for the following purposes.
With Third-Party Vendors
In the ordinary course of business, we share some information collected through this website with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this website; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions on our behalf. In these cases, we will require our third-party service providers and vendors to restrict their use of any personally identifiable information to the intended purpose.
With Third-Party Social Media Platforms
We may also use Third-Party Social Media Services to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by social media service vendors with a user on their platform. Although we do not provide any Personal Information to these social media service vendors, they may gain insights about individuals who respond to the ads we serve.
As Part of a Business Transfer
Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this website to another organization or if we merge with another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and applicable privacy preferences you have expressed to us.
Business Partners
In the ordinary course of business, we may share some information (not including your name or contact information) collected through this website with business partners. Our business partners will generally be bound to confidentiality requirements applicable to their organizations. We will not sell your personal information.
To Comply with Laws or Protect Rights
We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this website; to enforce this or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.
Other Privacy Notice, Consent, or Agreement
This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this website may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this website where you provide that information or in accordance with any consent or authorization you otherwise provide.
Retention of Your Information
MYOMO retains the Personal Information collected on this website to meet our business purposes, legal obligations, and as permitted or required by applicable law.
Children’s Privacy
We value the online privacy of children. We will not intentionally collect Personal Information about children, particularly under the age of 13. If you believe we may have collected Personal Information from a child under the age of 13, please contact us at privacy@myomo.com.
Marketing E-mail Opt-out
We may contact you to provide information about products, services and content that may be of interest to you. You may revoke your consent for the receipt of communications that we send to you at any time by using the “unsubscribe” functionality included in our emails to you or by contacting us directly.
You should note that this will not affect all communications from us; for example, we are legally required to provide notices such as notification of a data breach, in which case you should expect to receive a notification via email. We may also respond to communications from you, such as if you submit an online form on our website.
Links to Other Websites
This website may contain links to websites that are not operated by or on behalf of MYOMO or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. MYOMO does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is governed by their privacy and data collection policies, not this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any Personal Information.
Transfer of personal data to countries outside the EU and EEA.
We may transfer your data to entities based outside the European Union and/or the European Economic Area. In this case, we ensure prior to the transfer that, outside of exceptional cases permitted by law, the recipient has either implemented an adequate level of data protection (e.g. through an adequacy decision of the European Commission, suitable guarantees such as the agreement of what are known as EU standard data protection clauses of the European Commission with the recipient) or you have given your express consent.
When you visit our website, the web server temporarily collects the following information in order to deliver the website contents and saves it in what are called server log files:
Categories of processed data:
Purposes:
MYOMO has an interest in the secure and functional operation of the website. The logged data are used, in particular, for the purpose of data security and to defend against attempted attacks on our web servers. We reserve the right to analyze anonymized data sets for statistical purposes.
Legal basis:
We have a legitimate interest in ensuring data security and smooth operation.
Retention periods and criteria for determination:
Data are erased within no more than 180 days.
What we do with the personal information we gather
We collect personal information to gauge interest in MYOMO’s products, understand your needs, and provide you with better information about our products in relation to your medical condition. We may use this information for reasons including: (i) evaluating whether the MyoPro is right for you through trained and certified MyoPro clinicians; (ii) internal recordkeeping for compliance with state and federal laws; (iii) protecting your private health information; and (iv) supporting reimbursement processes, such as providing information needed to seek reimbursement from an insurer. We reserve the right to disclose information to a regulatory agency or billing company as necessary to satisfy financial obligations under your insurance contract, to comply with legal process, or to respond to a governmental request.
We may periodically send promotional emails about new products, special offers, fundraising efforts, or other information we think you may find interesting using the email address you provide. From time to time, we may also contact you for market research, surveys, interviews, or testimonials related to your experience with a MyoPro. Where required, we will obtain your consent to contact you; you can opt out at any time using the “unsubscribe” link in our emails or by contacting us at privacy@myomo.com.
Security
We are committed to securing your personal information. We use reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no internet transmission or storage system is guaranteed to be 100% secure.
California Residents Privacy Notice
“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)
This website does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
Change of Control or Sale of Assets
If MYOMO is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, as described above under “As Part of a Business Transfer.”
Myomo Mobile Application
Questions or Concerns
If you believe any information we are holding about you is incorrect or incomplete, or if you have any other questions or concerns about MYOMO or this Privacy Policy, please write to us using the address listed on the website, or call or email us at info@myomo.com. We will respond promptly.
If you have questions about this Privacy Policy or our data practices, contact:
Myomo, Inc.
45 Blue Sky Drive, Suite 101
Burlington, MA 01803
info@myomo.com
617.996.9058
Adopted May 11, 2026
