The Intake Coordinator works closely with Myomo patients to help them navigate the necessary process to obtain appropriate Myomo products. 

The ideal candidate will demonstrate strong communication skills, as well as an ability to relate to, obtain vital information from, and facilitate candidate progression through the clinical pipeline as appropriate. He/she will demonstrate a strong ability to communicate with patients and others in the circle of care, including the business development team, physicians, therapists, and O&P facility points of contact. 

Keys to success will be strong organization, proactivity, time management, consistency, and process-orientation.

Responsibilities

• Perform candidate (patient) screenings via telephone interviews.
• Assist and support with in-person screening/evaluations by ensuring candidates are scheduled for screen days with the Myomo field employees, COE’s, O&P Partners, VA’s, therapy locations, and as needed, to keep the pipeline filled to increase revenue.
• Follow up with candidates periodically and report activities in CRM.
• Manage an appropriate case load of potential patients as determined by the department manager.
• Timely inputting of all related activities in Myomo’s CRM system.
• Provide updates to patients periodically, as directed by the department manager via various communication methods including but not limited to phone calls, emails, texts, and CRM.
• Develop proficiency using appropriate tools to ensure patients navigate each stage in the procurement process working with those in the circle of care.
• Collaborate with manager regularly to review case load.
• Successfully achieve weekly and monthly productivity metrics, as assigned by the department manager aligning with company goals.
• Attend and participate in local, regional and/or national company meetings, which may require occasional travel.
• Perform other related, essential tasks and support the sales team and potential patients, as directly by the department manager.
• Contribute when needed and provide feedback to various process improvement initiatives.

Qualifications

• Minimum of 2-4 years’ Customer Service experience working with medical equipment and or medical services, preferably with direct contact with patients.
• Associate’s and/or bachelor’s degree is preferred. 
• Knowledge and experience of various healthcare payers such as Medicare, Medicaid, VA, and Managed Care payers.
• Experience in a high-volume customer service environment.
• Exposure and experience working with CRM systems.
• Ability to communicate effectively both verbally and in writing, with a focus in Customer Service.
• Self-motivated with the ability to adapt to new situations, prioritize work and solve problems.
• Basic comprehension of computer programs, including Microsoft Excel, Word and PowerPoint.