Be Important.

Myomo is a small company that changes people's lives.  Recently, a patient and potential user visiting our web site wrote "I cried when I watched your video".  Working for Myomo not only gives you the chance to do good, but also the opportunity to work with a great group of bright, dedicated professionals who love the small rapid-growth company environment where you know everyone and your personal contribution is critical to the whole team's success.

Myomo is headquartered in the Cambridge Innovation Center, surrounded by hundreds of entrepreneurs and some of the best creative minds in the world.  Our field organization generally works from their homes across the country.

Clinical Writer

Description and Responsibilities

This is a full time, salaried position in Myomo’s Reimbursement Department for a medical professional who wants to advocate for patients with chronic arm weakness (e.g. secondary to stroke, spinal cord injury, TBI, BPI, genetic conditions, etc.) in order to secure insurance benefits for medically necessary myoelectric upper extremity orthoses (the MyoPro).  This orthosis can restore function and independence to patients who might have been previously deemed untreatable.  The mission of the Myomo Reimbursement Department is to both be a champion for all individual patients needing our help, as well as to effect large scale change within the insurance industry to accept this technology as the new standard of care.  Clinical Writers report directly to the Reimbursement Department Manager (Courtney Maulen, MS OTR/L), and also peripherally works with Myomo's Chief Medical Officer and the Chair of the Reimbursement Department (Dr. Brandon Green). Clinical Writers work in conjunction with existing Reimbursement Department administrative staff, Myomo customers (certified prosthetist/orthotists) and related clinical referral sources (MD/DOs, OTs) to gather all necessary medical records and related documents needed to fully report on patients' histories to their insurers and demonstrate medical necessity for the MyoPro.  A Clinical Writer’s main work product is a written History and Physical Exam Review that unifies the evidence for medical necessity, and serves as the basis for prior authorization and any written appeals that might follow.  This work can occur primarily either from the Clinical Writer’s home or from an office provided at Myomo headquarters in Cambridge, but the Clinical Writer should ideally live in New England with easy access to Boston for regular in-person meetings with the team.

Experience and Skills

Bachelor's degree and graduate of an accredited physician assistant, nursing, social work, or occupational therapy program.  At least one-year direct patient care experience in a hospital and/or out-patient setting (e.g. neurology, PM&R, neurosurgery, et al) with responsibility for patients who commonly suffer upper extremity weakness as a result of illness/injury.  Successful applicants should also be well versed in medical terminology, comfortable with reading/interpreting medical records from various physician specialties and from allied health professionals, and able to independently write a comprehensive H&P Review based upon those records alone (or supplemented by video conferences with the patient when needed for completeness).

About Myomo

Myomo develops mobility solutions for people with neurological disorders. Its Myopro arm brace helps increase movement in weak, impaired arms. The company combines technology developed at Massachusetts Institute of Technology (MIT) with orthotics and prosthetics (O&P) professionals to help neurologically impaired people regain independence. For more information, visit www.myomo.com.

Please forward resume to jobs@myomo.com.

All qualified applications will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veteran’s status or any other personal characteristic protected by law.

Customer Experience Manager

Location: Ft. Worth, TX area

Job purpose

The Customer Experience (CX) Manager will work closely with Myomo patients to help them navigate the necessary process to obtain appropriate Myomo products. The CX team communicates with patients and with others in the circle of care (business development managers, physicians, therapists, and OP facilities). Customer Experience Manager will support the sales department to achieve company goals.

Duties and responsibilities

  • Perform candidate (patients) screening via telephone interviews.
  • Assist and support with screening/evaluations by ensuring patients are scheduled for screen days with the CoE’s, OP Partners, VA’s, therapy locations, and as needed, to keep the pipeline filled to increase revenue.
  • Ensure patients complete appropriate paperwork.
  • Collect medical documents from medical professionals on behalf of patients.
  • Provide updates to patients periodically, as directed by Chief Commercial Officer via various communication methods including but not limited to phone calls, emails, texts.
  • Follow up with candidates periodically report activities in CRM.
  • Manage an appropriate case load of Myomo potential patients.
  • Timely report all patient related activities in Myomo CRM system.
  • Develop proficiency using appropriate tools to ensure patients navigate each stage in the procurement process – working with MD’s, therapists, Myomo field sales team, and others.
  • Collaborate with the sales teams regularly to review case load.
  • Successfully achieve monthly MBO’s, as assigned by the CCO aligning with company goals.
  • This position will initially work from home and may be required to begin working from a local regional office that may open in the future.
  • Attend and participate in local and/or regional and/or national company meetings, which may require occasional travel.
  • Perform other related, essential tasks and support the sales team and potential patients, as directed by the CCO and/or the VP Sales.
  • Contributes when needed, to various process improvement initiatives by providing feedback to Sales, Clinical Services, and Management Team.

Qualifications

  • Minimum of 2-4 years’ customer service experience working with medical equipment and or medical services.
  • Prefer management or training experience in an environment dealing with disabled populations.
  • Knowledge and experience of various healthcare payers such as Medicare, Medicaid, VA, and Managed Care payers.
  • Experience in a high-volume customer service environment.
  • Exposure and experience working with CRM systems.
  • Ability to communicate effectively both verbally and in writing, with a focus in Customer Service.
  • Self-motivated with the ability to adapt to new situations, prioritize work and solve problems.
  • Basic comprehension of computer programs, including Microsoft Excel, Word, and PowerPoint.

Working conditions

The job requires a person to work some weekday evenings and weekend work.

About Myomo

Myomo develops mobility solutions for people with neurological disorders. Its Myopro arm brace helps increase movement in weak, impaired arms. The company combines technology developed at Massachusetts Institute of Technology (MIT) with orthotics and prosthetics (O&P) professionals to help neurologically impaired people regain independence. For more information, visit www.myomo.com.

Please forward resume to jobs@myomo.com.

All qualified applications will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veteran’s status or any other personal characteristic protected by law.

Administrative Assistant / Office Manager

Job purpose

The Administrative Assistant/Office Manager will be responsible for the administrative and organizational management of the office. The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks, will be exceedingly well organized and flexible, and will enjoy the administrative challenges of supporting a small office of diverse people and programs. This individual must be able to function effectively in a variety of roles within a dynamic environment under minimum supervision.

Duties and responsibilities

  • Assist the Chief Executive Officer and Chief Financial Officer with their daily schedule and duties, to include managing calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.).
  • Provide general administrative support to include.
    • Receiving and interacting with visitors;
    • Answering and managing incoming calls;
    • Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal;
    • Arranging meetings and conference calls (including coordinating all meeting logistics, developing agendas and meeting materials, etc.);
    • Drafting correspondence and presentations;
    • Maintaining corporate files on DropBox;
  • Perform general office/facilities management duties to include:
    • Managing the inventory of office supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed;
    • Planning space allocations, and floor moves as required; arranging for building maintenance; and
  • Assist with various payroll and human resources functions to include:
    • Assisting with the onboarding of new employees to the organization;
    • Ordering business cards, computer and office equipment;
    • Maintaining corporate policies; and
    • Maintaining human resources files in accordance with laws, regulations, and established standards.
  • Perform basic accounting functions to include:
    • Assist with accounts payable and accounts receivable;
    • Support the information flow to the finance;
    • Assist with entering and tracking sales information and payments;

 

Qualifications

  • Bachelor’s degree preferred;
  • 5 + years office administrative support experience;
  • Strong computer literacy with skills in Microsoft Outlook, Word, Excel or PowerPoint;
  • Strong organizational, multi-tasking and time management skills;
  • Excellent communication skills;
  • Ability to coordinate multiple projects, set priorities, and deliver projects with deadlines;
  • Ability to be time and task flexible and work in a fast-paced environment;
  • High degree of accuracy, attention to detail and confidentiality.

Working conditions

General office environment.

About Myomo

Myomo is a wearable medical robotics company, specializing in myoelectric braces, or orthotics, for people with neuromuscular disorders. We develop and market the MyoPro product line, which is a myoelectric-controlled upper limb brace, or orthosis. For more information, visit www.myomo.com.

Please forward resume to jobs@myomo.com.

All qualified applications will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veteran’s status or any other personal characteristic protected by law.

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